FAQ

    Ordering & Delivery

    Product Pricing

    Buying from this website means you are purchasing direct from the manufacturer, you can be assured our prices are the best on offer and include GST. We provide shipping free of charge.

    Minimum Order Amount

    A minimum order of $35.00 is required.

    Payment Methods Accepted

    Online Credit Card Payment
    We use the secure hosted payment solution from Shopify to process online orders. Visa and Mastercard Credit Cards are accepted. We also accept Paypal Payments.

    Afterpay
    Buy now, pay later with Afterpay, available at checkout.

    Direct Debit
    You can pay for your order using a direct deposit to our bank from your bank. Please note the orders placed using direct deposit will only be shipped once payment has been received in our bank. Please use your Name and Order Number in the payment details.
    Bank: BNZ
    Account name: Shot Darts
    Account number: 02-0340-0029694-02

     

    What dart should I buy?

    Possibly the question we get asked the most by new players is ‘What’s the best dart barrel for me?’ And it’s a smart question to ask, because choosing the right dart barrel will have a huge influence over your game.  We've worked out a system that will help narrow down the selection process, based on a few easy questions. Try out our Find your Perfect Dart Selector HERE

    What dartboard should I buy?

    For most of us, our first experience of playing or watching darts is at the pub, the local bowls club, or catching a PDC tournament on TV. What if you want to hone your new skill in the privacy of home? Find out more on how to choose the right set up.

    How long will it take for my order to arrive?

    You can expect your order to arrive in 2-5 working days. 

    Can you ship to a PO Box Address?

    Yes, if you have ordered small items like darts and accessories we can deliver to a PO Box address.  if you have ordered large items like dartboards, surrounds, mats etc, you will need to supply a street delivery address.

     

    What happens if I think my darts are faulty?

    In the unlikely event the darts you have received are faulty, under our replacement guarantee we will replace the entire set for you, please go to our Returns page for more detail.  Please note, Dart Flights, shafts and points are all interchangeable. These items are considered consumables, so our guarantee covers defects in the dart barrel only. 

    How do I register my darts for the lifetime guarantee?

    To take advantage of our lifetime guarantee for all Shot tungsten dart sets register HERE

    How many darts will I get in a set?

    When you purchase a set of darts you will get 3 darts, 3 shafts and 3 flights.
    Accessory flights and shafts sets also come in a quantity of 3.

    Returns

    Can I return an item?

    Yes you can.  Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Our non-returnable items:
    - Gift cards
    - Dart Sleeves

    To complete your return, we require a receipt or proof of purchase. 

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. 

    Late or missing refunds

    It takes approximately 7 days to process a refund.  If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@shotdarts.com. 

    Sale Items

    Only full priced items may be refunded, unfortunately sale items cannot be refunded. 

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shotdarts.com prior to arrange this. 

    How do I ship a return to Shot Darts?

    To return or exchange your product, you should mail your product to: Exchanges and Returns Puma Dart Products, Po Box 44, Katikati 3129, New Zealand.

    For larger items such as Dartboards send us an email at info@shotdarts.com prior for advice on this. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Darts / Dartboard Care & Maintenance

    How can I get a stuck shaft out of the barrel?

    Once in a while, a shaft may break off inside the barrel, and will be tricky to get out. Sometimes you can (carefully) use the point of another dart to turn the broken shaft, to try and turn it till it loosens enough to pull out. Or check out our specialised tool to help you remove the broken shaft from the barrel. If getting the shaft material out is becoming more of a challenge, we recommend you watch the following video from our friends at Darts Review Channel which shows some other great hacks to help you out. 
    https://www.youtube.com/watch?v=ir6sA_6TiB0

    To reduce the likelihood of annoying breakages, we recommend having wall and floor protection where you play.

    Check out our troubleshooting article to help you deal with broken shafts.

    How do I remove a point that’s broken inside the barrel?

    Sounds like you might need a repointing tool to help you remove dart points. If the point is broken too close to the barrel to remove, please get in touch and we’ll discuss some options.

    Putting up wall and floor protection around your dartboard will also minimise the likelihood of breakages.

    Dart point bent? This article will help you out.

    How can I prevent dart grips wearing out?

    Tight groupings and collisions mean that even the toughest barrel coatings lose their grip over time. The natural salt and acid on your fingertips can also cause corrosion. Dart grips aren’t covered under our lifetime barrel guarantee, so it’s important to keep your darts clean (taking care not to damage the coating).

    Using Dart Rosin can help with ‘grippiness’ too.

    How long should my dartboard last?

    Life expectancy varies between boards, as well as depending on the amount you play. To get the longest life out of your dartboard, it’s important to rotate it regularly to even out the wear, and keep your dartboard up in a dry environment. Maintaining the points of your darts will help keep your board shipshape too – and avoid playing with hooked points, which pull out fibres when you remove them from the board, or blunt points, which over compact the board’s surface.

    Check out our guide to extending the life of your dartboard.

    Help, my dartboard is cracked!

    Shot dartboards are made from high-quality sisal, a natural fibre. Irregularities and cracks across the board are a result of manufacturing processes, and won’t affect play or its lifespan.

    Check out our guide to extending the life of your dartboard.

    What’s the deal with Shot’s Lifetime Barrel Guarantee?

    Keep playing. Shot Dart barrels are covered by a lifetime replacement guarantee that covers faults in materials and workmanship. Take a few minutes to register your darts here. (Sorry, our guarantee doesn’t cover misuse, negligence or normal wear & tear leading to breakages
    and wear from points, shafts, flights and coatings.)

    How to prevent broken shafts

    Shafts are susceptible to wear and damage, especially as your skills improve and you get tighter groupings and more frequent collisions. If you’re prone to breakages, check out our super durable Toa Carbon shafts.

    Having wall and floor protection will also look after your darts – in case of the odd wide throw.

    How do I stop my flights popping off?

    Do your flights tend to take a solo flight occasionally? You may need a Shot Darts flight punch. This essential tool positions and precision cuts a slot in the base of your dart flights.

    You get a more secure fit between the shaft and flight, with aluminium rings or dart shafts that have ring systems. Basically, having punched flights means no more annoying flight ‘pop-offs’. Leaving you free to focus on the target.

    How to stop flights tearing

    Over time and regular play, dart flights can sustain quite a bit of wear and tear. As you improve your game, tight groupings and collisions increase the chance of damage. If you’re having issues with flights tearing, look for 100 micron premium quality flights – or choose a moulded one piece option like Shot L-Style EZ Shape flights, which are available across the Shot range.